At hhwig, we hope that you’ll loudly exclaim, ‘Wow!’ when you receive your order.
However, we understand that there will be those unique circumstances in which an order needs to be returned or exchanged. (Please refer to our Special Restrictions section for return exclusions).
Therefore we’ve streamlined our return process in order to better facilitate your refund and/or exchange. We will process refunds or exchanges according to the guidelines below.
- Replacement for Damaged or Defective Items
- • Although each outgoing order is carefully inspected before being sent out, for those items that arrive damaged and/or defective we will gladly replace the product or approve the item to be returned for a full refund.
- Special Restrictions
- • We will not charge a restocking fee for an exchange, but customers may have to bear the shipping fee. For refunds, the shipping fee and restocking fee (15% of the product price) will be deducted from your refund. But if the error is our fault, you will get a full refund. After your exchange or return request has been confirmed, you will be given a return address to send the items back to us.
- • If you want to exchange or return a product, please email pictures of the items first. You may make an even exchange for the same identical item, or you may exchange it for a different style and pay the price difference.
- • We cannot accept items that are not in original factory condition. The returned items must be unaltered, unworn, undamaged, and all tags and packaging must be included and attached.
- • Items that have been opened or used, unless damaged or defective, cannot be returned.
- • If your order included a FREE gift with purchase, in order to receive a full refund, the FREE gift must also be returned.
- • FREE gifts in themselves do not carry any monetary value and are not returnable or refundable for cash.
- • Gift cards are not replaceable if lost or stolen; and not returnable or refundable for cash.
- • Sale items are not returnable or refundable for cash. Items bought with points are only returnable or refundable for points.
- Step 1:
- Within 7 days after receiving your order, email hhwig.com Customer Service email firstname.lastname@example.org to explain the reason for the return/exchange and to request a Return Authorization (RA) number. Only those returned packages that include an RA number will be accepted. We have every right to refuse to sign for the package if you send it back without our authorization! Otherwise, you will be responsible for all the losses arising there from.
- Step 2:
- Prepare returned items in secure packaging, including the original order invoice with the Returns section completed.
- Step 3:
- Ship returned products via insured or traceable method of shipment to the Returns Address that we will provide to you. And when you ship out the items, please email the tracking number to us also.
Upon receipt of your returned item(s), we’ll further inspect the items and your refund will be processed. All refunds will be automatically applied to your credit card or original method of payment within 7 to 10 business days.